Crypto Exchange Kraken Denies Rumor of Office Closure, Security Breach

U.S.-based cryptocurrency exchange Kraken has denied a rumor that has emerged on social media claiming the firm is shutting down operations at one of its service centers amid a security issue.

Reddit user "Throwaway34034324" posted a thread on Thursday claiming that the exchange is closing operations in Halifax, Canada, and has "Just laid off hundreds of people in response to a security [breach]."

"Security everywhere, required to hand in door fobs. Sitting in lunchroom, get told that due to volumes being down, and in light of the opening of a new office in Asia, we need to reduce costs, and layoff of recently hired was not enough."

The same user also specified that the staff allegedly impacted from back-office operations, including those conducting know-your-customer/anti-money laundering processes, security and investigations, and deposits and withdrawals processing.

While Kraken has not yet made any official statement to address the issue, its customer support operation replied to at least two enquires on Twitter to deny most of the allegations.

"We can confirm that we are not shutting down any operations in any specific place, and there has been no security breach. Everything is fine & secure," the exchange said.

At press time, Kraken had not responded to a CoinDesk enquiry regarding the alleged staff layoffs.

Business Insider reported in February that the San Francisco-based exchange had been planning to increase its total manpower by 800 people in 2018.

As CoinDesk reported in April, Kraken took the decision to cut off its services to Japanese investors "Due to the costs and resources required to maintain service in Japan."

CoinDesk is an independent operating subsidiary of Digital Currency Group, which invests in cryptocurrencies and blockchain startups.